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1.1 The present General Conditions expressly regulate the commercial relations between the BMB Jewels Brand, which is represented in the Legal terms by the Company Colares de Água, Lda. , ZIP Code 4150-600, registered at C.R.C Porto under No. 510738150 with the registered capital of 12.500,00 EUR, with Taxpayer No. 510738150 and e-mail: [email protected]
2.1 The Customer/User is obliged to use our Online Shop properly, in accordance with the law and other standards of decorum, good use and customs accepted by our society, whether when buying our Product or when using our services whether these are made available through our Online Store, and you are also required to accept all our General Conditions. All our Customers/Users must refrain from misuse or harmful use, including any other device that may affect the proper functioning of our Online Shop, and in this way may endanger our Customers\Users Experience and access, which may cause serious damage, either in terms of property or rights to Colares de Água, Lda., Its suppliers, Customers/Users or in other cases to third parties.
3.1 Colares de Água, Lda. Reserves the right to change the offer of Products and other Services, which are available through the Online Shop to Customers / Users at any time. Similarly, you may also, in any instance, add new Products or Services to existing ones in the Online Store. Unless otherwise specified, new Products and Services will be subject to these General Conditions. Colares de Água, Lda. Reserves the right to cease providing or facilitating unauthorized access to any Class of Products and Services available on the Online Store.
3.2 The form and display of Products and Services made available by the Online Store attempt to reproduce the originals as faithfully as possible, bearing in mind the limitations of technology and Internet viewing. The features of the Products and Services, as well as their price are disclosed on the Online Store. Prices in Online Store are in Euros and include VAT, unless otherwise stated.
4.1 Within a maximum of forty eight (48) hours, Colares de Água, Lda. Will send an email to the Customer confirming the purchase. This email will refer to your purchase and provide detailed description of your Product or Service. It will also be containing information about the price, delivery time and respective Shipping cost and Shipping information (if any), regarding the different payment methods of the Products or Services to Colares de Água, Lda.
4.2 Customers who purchase Products or Services through the Online Store shall pay by the means announced in detail in the Online Store.
4.3 Colares de Água, Lda. Will gather all documentation regarding the purchase and formalize a contract, which will be sent to the customer after the purchase. The Contract will be written in Portuguese.
4.4 The purchase confirmation sent by Colares de Água, Lda. Is not valid as an invoice, only as proof of purchase. Colares de Água, Lda. Will send the invoice together with the Product (s) or the provision of the service (s).
4.5.1 Colares de Água, Lda. Is not responsible for the improper input of the referred data.
5.1 The Customer has the right to return any Product, unless it is customized, such as permanent marking forms, specific colors or fittings at Customer's request, etc. Returns must be made within a maximum of five (5) business days from the date of receipt of the Product(s). Returned Product(s) must be properly packed in perfect condition and unused. You must obligatorily attach the duly completed return form and a copy of the receipt and respective purchase invoice to the following address: Colares de Água, Lda. Rua Pedro Homem de Melo, nº 375 4150-600 Porto. Customer must ship Duly Packaged Product(s) and assume the cost of shipping. Customer must keep proof of shipping. Colares de Água, Lda. Declines full responsibility for the loss or damage that may occur during the transportation of the Product (s) returned on behalf of the Customer.
5.2 The return implies the refund of the amount paid by the Customer, after deducting the amount of shipping costs from Colares de Água, Lda. In order to refund the amount due to the Customer, the Customer must indicate his Interbank NIB on the return form, so that Colares de Água, Lda can proceed with no additional cost the refund process. If the customer understands that the amount due should be repaid by other means, if possible, Colares de Água, Lda will do so. However, it shall deduct from the refund due the amount of the cost arising from such means of refund. The maximum refund period will be ten (10) business days after receipt of the return order.
5.3 2.3 Colares de Água, Lda, does not accept returns that are not prepared in the original packaging; when the Product(s) is not in its original state of preservation or when it is a Custom Product.
5.4 The right of return may not be exercised when the Product(s) at Customer's request has been customized, such as permanent marking forms, colors, specific fittings, etc. In these cases, Colares de Água, Lda, accepts the return only if there is an error on our part or if there is a production defect. However, in these cases the return must have the consent of Colares de Água, Lda.
6.1 For further information, complaints or even the exercise of the rights of our customers / Users can send an email to: [email protected]
7.1 The geographical scope of sales through the Online Shop is reserved for the geographical area of the European Union, so that the delivery service will only be performed in that space. Products (s) purchased through the Online Store are sent to the address indicated by the Customer / User, as soon as their payment is proven. The delivery time will always be agreed between Colares de Água, Lda. And the Customer / User and will appear in the email sent to the Customer / User on the confirmation of purchase.
7.2 The delivery service by Colares de Água, Lda. Is performed by logistics employees of recognized competence. Orders that are destined for non-permanent addresses such as: post offices, tourist resorts or others are not accepted.
7.3 The cost of shipping orders is not included in the Product prices. At the time of purchase of the Product (s), the Customer will be informed of the exact cost of the order.
8.1 All Customers / Users must acknowledge that all Online Store Products and each of the Products information and materials that are part of them (brands, structure, selection and ordering of their content, Online Store interaction computer programs) are protected by intellectual and industrial property rights owned by Colares de Água, Lda., BMB Jewels and others. The General Conditions do not confer intellectual property rights or any rights other than those specifically mentioned therein.
8.2 However, it is completely prohibited to reproduce, alter, modify, perform any kind of malicious engineering, distribute, rent, lend or allow public access through any other public means of communication of all Products referred to in the previous paragraph, except as otherwise provided. duly authorized by Colares de Água, Lda. or the third party holders of the corresponding rights and all that is legally permitted to the Customer / User. The Customer / User shall solely and exclusively use the information and other services, as well as any and all Products made available through the Online Store, solely for the satisfaction of their needs, being prohibited from making commercial use, either directly or indirectly. , Services, Products or any other element obtained through the Online Store.
8.3 The Customer / User is not permitted to deceive or manipulate any of the technical devices, which are part of the Online Store and are owned by Colares de Água, Lda, BMB Jewels and Third Parties.
9.1 In compliance with Law No. 67/98 of 26 October, we hereby inform you that personal data and other information contained in the registration form, as well as that arising from commercial transactions, will be included and archived in a file owned by Colares de Água, Lda, until its destruction is requested. The processing of personal data aims at effecting the commercial transaction, as well as the improvement of our promotional services, seeking a better disclosure, both of our Services and Products as well as Services and Products of Associated Companies of Colares de Água, Lda, aiming at the full satisfaction of the needs of the Customer/User. Colares de Água, Lda. Will keep this data in the strictest confidence and will not disclose it to third parties, except under the conditions already indicated, in these General Conditions, or in accordance with current regulations and laws.
9.2 The Customer/User may at any time access their accounts for rectification, data update or cancellation of their account. To do this, simply contact us trough one of the following forms:“Colares de Água, Lda. Rua Pedro Homem de Melo, nº.375 – 4150-600 Porto or trough the e-mail: [email protected],being required to attach a copy of your Peronal ID card or any other identifying document aproved by the law.
9.3 When filling in the registration form, all fields marked with an asterisk (*) are mandatory, if you do not fill in these fields, you will not be able to register successfully.
10.1 Colares de Água, Lda, uses in its Online Store, cookies in order to improve its services, facilitate navigation, maintain security, verify the entity of the Customer/User and facilitate access to personal preferences. Cookies are files that are installed on your computer's hard disk or browser memory and in the folder set by your operating system Customer/User computer for identification.
10.2 If you do not wish to install Cookies, you must configure your Internet browser to not install them. Customer/User may at any time destroy Cookies freely. If you decide to disable cookies, the quality and speed of service may decrease, and you may even lose access to some services offered on the Online Store.
11.1 These General Conditions are governed by Portuguese Law.
11.2 In the event of a dispute, the competent court shall be the Centro de Informação de Consumo e Arbitragem do Porto.